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Paytm Mobile Solutions — product delivered is fake

I have purchased Senheiser earphones on 2nd June 2017 and yesterday when i went to Senheiser head office they told me that product is fake. They have also given me documented official letter stating the reason.
No satisfactory response has been given by Paytm.
My Order id is [protected] and reference number is 54779768
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    PayTM Mobile Solutions
    Customer Care Service
    Customer satisfaction rating
    8%
    Complaints
    19192
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    1573
    PayTM Mobile Solutions Phone
    +91 12 0477 0770 [Head Office]
    +91 12 0306 2244 [Support]
    PayTM Mobile Solutions Address
    B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
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