Paytm Mobile Solutions — order no - [protected]- got a fake phone instead of iphone x

I ordered an iphone x 64 gb silver color via order no. [protected] on 27/02/2018 and received the package on the same day. Inside the box was an iphone 6 body filled with mud with screen tapped to it. I have already shared an unboxing video of the same with paytm care & also the pics they have asked me to share.

Despite providing enough proof i have been told by paytm care via mail that after their investigation they have found that correct product was delievered. Their mail said that no empty box was delivered when i never complained about an empty box.

This is the mail i have received from paytm-

"dear lalit,

This is regarding your concern for receiving an empty box for order id [protected].

We launched a full scale investigation and our checks have confirmed that correct product was delivered to you. Therefore, we will not be able to proceed your request further.

Hope this helps.

Sincerely"

Here is the link to the video please see
https://www.youtube.com/watch?v=h2NGfI6jjVU