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Paytm Mobile Solutions — received a wrong product but didn't get my replacement

Address:734006
Website:Paytm

I have ordered a iphone xr 128 gb black but i have received a yellow 64 gb when i contacted paytm mall they told me you will get your replacement or refund now they are telling its not possible felling like my money just got ripped off i don't know why paytm or even the online retailer do this to us its really very pathetic i hope my complaint gets solved as i am from a middle class family i have to save my money to buy this product please help me
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    PayTM Mobile Solutions Phone
    +91 12 0477 0770 [Head Office]
    +91 12 0306 2244 [Support]
    PayTM Mobile Solutions Address
    B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
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