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Paytm Mobile Solutions — recharge failed for idea

Address:Pune, Maharashtra, 410506

HELLO,
I have used yout android app to recharge my idea number on 16th march with 95 RS which is failed as usual. Now the app says your refund is initiated and has been refunded to bank but actually its not credited single penny.I want my money back.Below i have mentioned order id :-[protected].
Please help me to resolve issue.
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    PayTM Mobile Solutions Phone
    +91 12 0477 0770 [Head Office]
    +91 12 0306 2244 [Support]
    PayTM Mobile Solutions Address
    B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
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