Paytm Mobile Solutions — Recharge still showing as queued and operator down

Address:	400709
Website:	paytm.com

I had recharged my number on 11 december, 2016 at 10:06 pm with rs.220, but it is still showing as queued and operator down even today.

Paytm says they refund money in case of recharge failure, but no refund, and recharge also has not happened.

Raised several complaints from their website, but seems they send automated replies saying recharge is successful, contact the merchant, when the attached screenshot itself says the recharge is still not a success.

Order number - [protected]

Paytm cash transaction no - [protected]