Paytm Mobile Solutions — refund booking of train ticket

Address:

Lalkuan, 262402

Paytm is not refunding amount Rs750 each of tickets cancelled vide booking ID [protected] and [protected] from paytm app When I approached their customer care 24 x 7 multiple times their readymade message is being replied that they have processed but still no amount refunded and no refund reference number has they generated. My paytm ID [protected].