Paytm Mobile Solutions — Refund from Amazon not processed and also not raising the dispute.

Address:

B121, B Block, Sector 5, Noida, Uttar Pradesh 201301

Amazon has processed the refund of amount 1298 INR in my Paytm Payments Bank Account. Amazon also provided the refund reference number that was shared with the Paytm as well but they are continuously refusing about such transaction and also not raising the dispute.
Amazon Order ID:[protected]
RRN: HSBCN[protected]
Transaction Date: 01-Nov-2023
Around 4:18pm IST