Paytm Mobile Solutions — Refund initiated by flight carrier, but paytm not refunding the amout

Address:	560024
Website:	paytm.com/flights

Dear sir,

I had booked jet airways flight for 7th jan having order id [protected] from paytm.
On the day of travel, the flight was delayed a lot and a refund was initiated by jet airways and they asked me to contact paytm for the refund as the amount will go back to paytm from jet airways and the same will be refunded to me.
I contacted paytm on 8 jan 2017, and they gave me a case id # 18189106.
After that, even after multiple follow-ups no one bothered to reply on the case id.
I tried calling them, but their customer# is automated with computer voice and i am unable to speak to any executive.
Now i dont know how will i get the amount back.
I never had such bad experience with any other online travel site.
Please help.

Thanks,
Ujjal