Paytm Mobile Solutions — Refund not credited, it failed and my money is lost

Website:

www.paytm.com

I received a refund of 3965 from Flipkart and it was supposed to be credited to my paytm account but paytm failed the refund, stating my wallet has reached its limit. I have completed my KYC several years back and i have 100000 limit in my wallet, and even if the refund was done, i would not reach the wallet limit. This is total fraud! Now, i have raised ticket to paytm ticket id [protected] but no one responded to me. I even raised complaint on social media like facebook and twitter but no one got back. TOTAL SCAM