Paytm Mobile Solutions — refund not initiated even after 10 days

Address:	Gautam Buddh Nagar, Uttar Pradesh, 110084
Website:	paytm.com

I had ordered a laptop from paytm and paid for the same using my bank account. I cancelled the product later on because the information shown about the product on paytm website was wrong. But it has been 10 days now and the product still shows cancellation pending and the refund could not be initiated. Even after calling the customer service many times, they keep on saying that we are sorry and we will resolve this as soon as possible. But there is no update yet.