Paytm Mobile Solutions — Refund not issued

I booked for an event ( it was a CSM Training ) through PayTM. ( Costing about 26k )

But 5 days before the event, got an email saying the event was cancelled !

I got a refund of only 18K, got a call from PayTM saying that they CANNOT do full refund to wallet due to some legal limitations, and said would issue rest of the amount in my source bank account.

But no action for days, send a complaint to their email after a week !

Got an email asking for NEFT details, gave to details, I was promised action within 24hours.

Reference ID : 18768945

Again no action ! No contact no update even !

Raised second email ticket citing the original ticket, no action still.

Raised the third ticket about 3 days back ( 4 Weeks after the original call) - still no action !

PAYTM Service is the worst in the world.