Paytm Mobile Solutions — Refund not received after so much complaining

Address:	110091
Website:	www.paytm.com

Hi,

I have booked 3 rooms and 2 rooms in a hotel from paytm.
Due to sudden changes in my plan I have to cancel it. So I cancelled the rooms.
Around 4 or 5 days before the check in time.

When I clicked on the cancelled button on paytm website. Its shoes that booking ins cancelled and amount is refunded in you paytm wallet. But in my orders it is showing failed. But it also showing amount refunded,

Please help me out cause I haven’t got my amount refunded. Its a huge amount of around 70, 000 rupees.
I’m very stressed and unhappy from this. Your company is well renowned for customer support .
Please help me out. Please. Its not a small amount. It is my one months income.

I’m also attaching the screenshot. Please take a look on them also.

Order details are as follows;
1. Order no. [protected], Date : 19 Jan 2017
2. Order no. [protected], Date : 19 Jan 2017

I will be very thankful if you resolve my problem. And leave a very good feedback on playstore.
Please I’m a regular and old customer of paytm. I use paytm on regular basis . please its a warm request.

Thanks and regards
Abu Baqar