Paytm Mobile Solutions — Refund not received at my bank

Address:147001
Website:www.paytm.com

Dear paytm

Mobile number : [protected]

Bank txn ID : [protected]
Date 30, 12.33
WAllet txn ID : [protected]

I have send refund to my account 30/12/2016 ... But after more then 9 days i have not received any refund at my account . this is really frustrating and tried to contact bank but they said they havent received any money i want know where is money and where it credited ? kindly refund my money as soon as possible
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