Paytm Mobile Solutions — Refund not received

Address:	New Delhi, Delhi, 110019
Website:	paytm.com

I booked flight tickets (Round trip) through paytm. The airlines cancelled both the flights (Dated 8 oct delhi-to-guwahati; and 12 oct guwahati-to-delhi). I have checked with the airlines and they said that paytm will repay me the full amount as the airlines itself cancelled the flight.

After many complaints, on november 3rd, paytm refunded me inr 5, 350 (Against item id [protected]) for one flight. It said that the limit for my paytm wallet has exceeded, so the remaining amount of inr 5, 400 (Against item id [protected]) will be refunded next month.

I got no communication from paytm after that. I reached out to them again in december. On december 12th, paytm asked me details of my bank account to which the refund should be done. I provided the account details on december 13th. But as usual, they have not refunded me. Now when i am reaching out them again, they are asking for some stamp copy provided by the airline (I don't know what is this again).

Overall, i don’t remember how many times have i called them, written many emails, but have got no result. On every call they say my issues will be resolved within 24 hours.

This has been a painful experience of asking for your own money and being fooled every time (As they tell you to resolve the issue in 24 times and do nothing).