Paytm Mobile Solutions — Refund not received in bank

Website:

www.paytm.com

I booked a ticket on irctc. Unfortunately the booking wasnt successful but the money was deducted from my bank account. According to irctc, they refunded the payment to the paytm gateway which i opted for payment as my bank's debit card option wasnt available for direct payment so i opted for gateway. So i didnt receive any refund from paytm gateway. I tried their customer care but it is very sad to say none works properly and my issue wasnt resolved. No one could expect this from paytm. I want my refund back. My transaction id is [protected]