Paytm Mobile Solutions — Refund not received more than 15 days have passed

Address:New Delhi, Delhi, 110026
Website:www.paytm.com

This is regarding order no #039bd22b.

The order was not placed and the payment got declined from the merchant but the amount of 200 was deducted from my wallet but till now i am waiting for any refund or anything to hear from paytm
I have already written them thrice but not a single revert i ahve received from them.
I have been facing issues with paytm every now and then as while placing the order they display some other information once the product is received it dispalys other details related to cashback
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    PayTM Mobile Solutions Phone
    +91 12 0477 0770 [Head Office]
    +91 12 0306 2244 [Support]
    PayTM Mobile Solutions Address
    B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
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