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Paytm Mobile Solutions — refund not received more than 20 days

Address:607106
Website:paytm.com

I was recharged on june 25 2017. the recharge was failed but still i do not receive my refund amount.if i call to the customer care execute means they said simply it will refund.but the amount not refunded
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    PayTM Mobile Solutions Phone
    +91 12 0477 0770 [Head Office]
    +91 12 0306 2244 [Support]
    PayTM Mobile Solutions Address
    B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
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