[Resolved]  Paytm Mobile Solutions — Refund - paytm

Address:	400709
Website:	paytm.com/shop

I recently made an order for panasonic hcx 1000 on 11th june 17. The order was successful. The seller called me next day directly and told package is ready and waiting for courier guys from paytm to pickup. Paytm courier didnt went to the seller to pickup the courier. After a week day before yesterday i received a sms stating seller cancelled the order. When i had a call with seller, he didn't cancelled the order. It was done by paytm side.in between i had sent multiple emails to paytm customer care and no proper response. It was my first time in my life seeing worst customer service experience tahts paytm. It mentioned your money refunded on dated 11th june 17 on refund status. Remember cancellation was actually made by paytm on 20th june 17. So far money not credited to my bank. If i call customer care always i hear one message "agent busy" for 24x7. If i mail customer care no response. The amount is 1, 20, 000+ inr. Is this way paytm handle the customers? Worst service by customer care. I had given my mobile to customer care to call back. No response. I m planning to file a complaint to nearest police station if money no credited. - pramod