Paytm Mobile Solutions — refund request or top up my metrocard

Address:	New Delhi, Delhi, 110092
Website:	paytm.com

This complaint is in regards to the top up dmrc metro card, i have recharged my metro card of rs 1000 today on 30th aug'17. The amount was debited from my credit card, but i got no message of top up confirmation rather than the order i'd. I tried to check my top up at evm machine at metro station, thinking that there could be some technical problem, many times i tried to top up but there is no amount in my metro card to validate the top up. I am awaiting of my amount to refund in my card.
Please take necessary action either refund rs 1000 in my bank account or top up my metro card. Please find details as below:-

Transaction date 30th aug'17 09:16
Delhi metro card number [protected]
Paytm order no [protected]
Cc transaction no [protected]
Paytm ref no towards dmrc payment 8560025

Regards
Saurabh ray