Paytm Mobile Solutions — Refundable amount not credited in my account

Address:

Amlai chouk burhar Diss-shahdol m.p pin-484110

I placed an order with Amazon pay id .that linked with Paytm payment bank.
Order id is[protected]
Refundable refrence number is[protected]
When i content paytm customer care service they said this refrence id is incorrect because no any transaction show of this refrence number.
Please initiate the refund immediately and solve this problem.Thanq.