Paytm Mobile Solutions — Regarding personal loan disbursement

I had applied for paytm personal loan on 2nd November and loan application also was approved and got the loan sanction letter too on the same day and in the app it is showing as the loan amount will be disbursed within 48 hrs but it’s already more than 3 days still the amount is not disbursed, I am trying to contact the customer care executive but there is no means to contact them and everytime I try to raise a ticket chatbot will answer also I tried contacting the lending partner they are saying u need to contact the paytm for the same. I am not able to figure out what to do kindly please help me resolve the issue asap.

My paytm registered number is [protected]
Thanks