Paytm Mobile Solutions — replacement of defective iphone

Address:	New Delhi, Delhi, 110092
Website:	paytm.com

This complaint is regarding my paytm order id: [protected]. I had purchased an iphone costing 24500 with 3500 as cash back from paytm. Its not the first time i have purchased anything with the paytm but i am sure it will be last time if they don't solve my problem. As soon as i received my iphone i got to know that my phone screen is blank and it is a defective product. I applied for the replacement for the product although a customer executive promised me that replacement will be done within given period. When their was no update in replacement request i called them again. One of the senior executive told me to visit the apple service centre and get the job sheet from their that your phone have hardware defect and screen is defective. I did what he told me to did and uploaded the picture of job sheet in paytm 24x7 customer care for the same order. Not once but thrice but whenever i call them they told me that we can't see any picture regarding this. Now god knows they are lieing or not. But my complaint is for the behavior of the senior agent towards me as now i have ordered and paid for it and i can't do anything. (Sr no:[protected] also, apple is one of the best mobile manufacturing company i have ever known and much costly as well. I have spent my hard own money what i was saving from a long time and what i got is a defective product. I can understand that if the product was damaged during the shipping or packaging, but sealed iphone have defective screen then it must be fake or copy. Now i want refund or atleast replacement of phone but not from the same seller (Veetrag traders k-9 sawan park, 1st floor, ashok vihar, phase-3, delhi-110052) as they can make my fool again. Also, paytm should stop business from the sellers like these who can be a problem for them as well as for customer. Its been 3 days i am fooling around in these executives but none of them are able to solve my issue. I didn't expected this from paytm and apple. A big shame for both of them. It would be enough to get fair solution for me or i will seek to the higher authorities. I won't let my hard owned money wasted.