| Address: | 380009 | | Website: | PAYTM |
Hi,
I purchased sony xperia xa dual mobile on 27/04/2017 from paytm website. Order id is [protected]. After the delivery I have requested for the replacement for the mobile which i bought from paytm website due to the problems in it. I have explained the problems i am facing with the mobile which i bought from from paytm website from the date of delivery itself. Simply paytm have kept the status " Your request for replacement accepted successfully " in my order page till last day ( return/replacement period got expired). But today paytm has changed it to " Return request rejected ". Am i looking like a fool for paytm??? I have paid and bought the mobile from your paytmwebsite and Paytm is responsible for delivering the genuine product. But paytm have sent me a refurbished/used mobile it seems. I have explained all the issues with the images representing those issues clearly through email to the person who has contacted me with email from paytm. But simply paytm has rejected the replacement request. It shows that paytm is a cheap and fradulent website. I invested my hard earned money by beleiving paytm is a genuine and worthy shopping website. I don't know what to say more than this. Really paytm has disappointed and frustrated me a lot. I want the genuine reason for the rejection of my replacement request. Also need the cashback which paytm shown me at the time of purchase. Till now cash back has not not added to my wallet. I need the replacement for the mobile which i bought from paytm. I don't want my hard earned money to be a playing thing for paytm by sending me a worst product. I went to the sony service center and enquired about the problems which i am facing, they told me that it must be the motherboard problem. You just think why i need to buy a problematic mobile from your website paytm with my hard earned money????
I need the replacement or i need the refund for the mobile which i bought from paytm. Till now i am unable to use that mobile because of the problems in it. Paytm must act responsibly in resolving my problems soon. I hope paytm will take necessary steps to resolve my issues... I request you to kindly help me in this case. Was this information helpful? | 
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