Paytm Mobile Solutions — return request rejected by paytm without any information

Address:	New Delhi, Delhi, 110085
Website:	www.paytmmall.com

I had ordered ray-ban brown aviator sunglasses on paytmmall site and the product i recieved was a different shade from what was displayed on their site.
I immediately raised a refund request and after 3 days i got a message that my return request is rejected because the seller has refused to accept the return request. There was no explanation from there side and they are not even replying via mail. This is beyond ridiculous!
I have tried calling their customer care several times but i think its impossible to talk to ur executives on phone as the messages are pre-recorded and their numbers are always busy and its only a one sided means of communication and i am feeling like cheated, its never expected from a giant in the e-commerce market like paytm

Paytm needs to seriously look into this matter as i see there are several similar fraud cases registered! Such a pathetic experience.

If still there is no response then i will have to file a dispute chargeback form agaist this fraud transaction

Pyate
Mobile: [protected]