Paytm Mobile Solutions — Returned order but money not refunded yet it's been a month

Address:

147001

Mobile no-[protected]
order no-[protected] its been more than a month i have returned the item but Rs.1945 is still pending and paytm is not replying my emails. Every time i call a customers executive he or she says that wait for 48 hours more . I have already called them 4 times and its been quite a harassment now. This executive i m talking to says every day that we will surely send you the ARR no which is a reference for the refund but he doesn't. And the bank doesn't has a clue about the refund of the money. I m starting to think that i this context i m not going to get my money back so i contacted the consumer complaint and i can only hope now for my refund og Rs.1945 .