Paytm Mobile Solutions — Smart watch complaint

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	Paytm

I had ordered a smart watch Worth Rs 1999 from Paytm. But it turned out to be defective and does not work. I had to gift this watch to my father on Father's day on 18th June 2017, hence it was opened on that day. The delivery of the watch was done on 23rd May, 2017. But after opening it simply didn't work. I complained to Paytm on their website, but they refused to replace or repair the watch. I was told as per the product policy I should have reported the problem in 15 days. Since it was a gift, it had to be opened on a particular date. I never thought a reputed site like paytm could sell defective product. But Paytm has simply refused to help in this matter. It was really an embarrassing moment for me. Hope I get any help from consumer forum.