Paytm Mobile Solutions — transfer of money from paytm wallet to bank account

I withdrew rs.1029 from my paytm wallet to be transferred to my bank account on august 25. It has not been transferred yet. It's been 11 days as of now when i last recieved the mail. The customer help on paytm said it is instantly transferred or takes atleast 3 days. And if not then it is transferred back to paytm wallet. None of which has happened. Please do something about it asap.