Paytm Mobile Solutions — Transfer to bank not credited

Address:	Gautam Buddh Nagar, Uttar Pradesh
Website:	paytm.com

In ref to wallet txn id :[protected], ...the status is transfer pending despite attempts to reach paytm customer support...
I had to make purchases n it was my whole month's allowance sent by my dad whom I had just got familiarised with sending money via paytm rather than line up in banks..
And now all of it is stuck in a limbo, neither in paytm wallet nor in my bank account...and no satisfactory response from Paytm side... In case the transaction failed, why not refund it instantly to wallet, or follow it up with the bank...
Being a RBI approved wallet, I was really beginning to trust...And I do even now..
But such operational fallacies just shake it...
Thank you for ruining my new year's eve...n leaving me penniless at the beginning of the month...
I can't tell dad what happened... It will be embarrassing to tell Paytm sucked after having recommended it myself to him...