Paytm Mobile Solutions — Unable to provide bus service

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I hve booked a bus ticket from kolkata-paradeep in a/c sleeper in shivanada bus services through paytm, but i got a call from shivanada that i have to go by das bus vide no. Odo5q4250. Then i went to das bus at babughat and got my seat. After this i found it's a/c was not working the vehicle was having a lot many technical problem. Finally it had broken down at basta, balasore at 0230hrs night at a no man area. Then upto morning 0700hrs we wait for the bus to be in good condition but the owner & the staff couldn't take right step at right time. Then i hired a vehicle along with 04 other fellow passengers. Plz give us the bus fare & the hired vehicle rent.