Paytm Mobile Solutions — Unethical Behavior

Address:

Delhi

Dear Team,

I hope this message finds you well. I am writing to bring to your immediate attention a matter of grave concern that requires your urgent intervention. I have been subjected to relentless harassment by the Paytm collection team, specifically individuals with the contact numbers [protected], [protected], and [protected], including a person named Miss Shradha Thatte ([protected]).
Despite my attempts to communicate my situation to the collection team, the calls persist, and the tactics employed are unprofessional and raise serious ethical concerns.
Of particular concern is the blatant violation of privacy and disregard for ethical debt collection practices. According to the RBI guidelines for recovery agents, they are prohibited from discussing the loan with colleagues, friends, or family members. However, I have evidence of recorded calls where the collection team attempted to contact and pressure my friends and colleagues' mothers, who have no connection whatsoever with the loan agreement.
Furthermore, during these calls, the recovery agent, Miss Shradha Thatte, attempted to disclose the last 4 digits of the Aadhar card of my colleague, which raised serious privacy concerns. This not only violates the privacy of my colleague but also puts sensitive information at risk. I'm sure since she must be in somebody's pay role, the calls are recorded and are being revived. She tried calling a friend of mine, his mother's number who is of the age of -70 and has absolutely no connection with the loan. Thankfully since he was at home today, he understood that it was the same number he had received a call from.
Under RBI guidelines, I have the right to file a lawsuit against the recovery agent for such actions. I am deeply troubled by the fact that these practices are taking place within your organization, and I urgently seek your intervention to address this matter.
I have every intention of settling the entire loan amount and foreclosing the loan by January 10th, as communicated. However, I demand an explanation for the unwarranted and unethical actions of the collection team. Additionally, I request the necessary details for the foreclosure process to be provided promptly.
I have also informed the same to Akshay Somankar at [protected] from Aditya Birla Finance Ltd about this incident, whose name and number were sent to me in email by [protected]@credgenics.com on behalf of ADITYA BIRLA FINANCE LTD (LDN No. PYTMPPABFL[protected] through the Paytm platform.

I provided him with all the numbers which I was harassed from. After the call with Mr.Akshay, suddenly Shradh's number is switched off and I get a call from Akshay saying that he is not able to reach anybody from the numbers I have provided. Thankfully we have a feature now where when the number is turned on you get a notification for the same, which I have attached in my screenshot. I tried calling her after this incident, but now she isn't receiving my calls. He informed me that none of these numbers are a part of the company where he works, so I will be assuming that these were fraud calls that tell they are from Paytm postpaid and have called to ask you to pay you the money.

I trust that you will treat this matter with the urgency and seriousness it deserves, and I expect immediate action to cease the harassment and rectify the breach of privacy. I just have one question on this whole incident whether companies like Paytm or Aditya Birla provide the necessary rights to give access to my contacts or their Adhar card number being spoken on a recorded call or threatening a colleague's mother who is 70 years old and to threaten her or demand her to pay the money who is not even aware of the amount or loan. So basically these agents have access to the Adhar card and can tell the digits of the Adhar card on a recorded call and that call is okay with the Company. I demand an explanation on this whole thing as it is very disturbing and threatening
I have tweeted this whole incident to Paytm and haven't received any concrete reply.
[protected]@paytm.com,
[protected]@one97.com,
[protected]@paytm.com, grievance.[protected]@adityabirlacapital.com, care.[protected]@adityabirlacapital.com,
grievance.[protected]@adityabirlacapital.com, [protected]@paytm.com
[protected]@one97.com