Paytm Mobile Solutions — unethical practices lead to loss of cashback a customer is eligible for

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I would like to file a complaint on paytm as they are trying to dominate the users and taking advantage of their position over the paytm users.

I had few elecricity and recharge promocodes that i got against few purchases like vespa scooter, croma vouchers that i have to apply in next 10-12 months.

While purchasing the above items i had seen t&c about the validity, min electricity bill amt and other usage terms like a unique promocode can be applied once in a month and can be used again in next month till its validity but there was no such term written on the restriction o[censored]sing total 2 electricity promocodes in a month.

In the month of jun 2019 i had in total 3 unique electricity promocodes which i applied successfully. Now all of a sudden in the month of jul 2019 paytm changed their t&c and imposed a restriction o[censored]sing max 2 unique electricity promocodes in a month due to which my 3rd electricity promocode is going in vain and i will be losing 250 cashback if i will not able to apply in jul 2019.

For example : i got electricity promocode "abc" worth rs.2500 for purchasing scooter whose validity is 10 months (1 promocode redeemable 10 times for a maximum value of rs 250. (Once in a month)

2nd electricity promocode "def" worth rs.500 for purchasing croma vouchers whose validity is 2 months (1 promocode redeemable 2 times for a maximum value of rs 250. (Once in a month)

3rd electricity promocode "ghi" worth rs.500 for purchasing another croma vouchers whose validity is 2 months (1 promocode redeemable 2 times for a maximum value of rs 250. (Once in a month)

In total paytm issued me 3 unique promocodes and each can be applied once in a month. Incase if i do not apply one promocode in a month then my cashback benefit of 250 will go in vain. The same thing happened to me in jul month wherein i had 3 unique promocodes and i applied 2 promocodes successfully but while applying 3rd promocode i am getting a message that max. 2 electricity promocodes can be applied in a month.

This is what i wanted to highlight that while purchasing the croma vouchers or scooter in may month there was no such term written that a user can max. Apply 2 electricity promocodes now they have suddenly made the changes in their t&c and imposed a restriction on using max 2 electricity promocodes in a month

I raised an objection on such revised t&c but they keep on sending me a mail that we reserve the right to change the policy. Now my concern is that if they are imposing a restriction then they should apply on purchase done post amending such policy and should also mention in the t&c on items against which they are issuing promocodes. Why they applied the same restrictions on the users who have already purchased the items and have multiple electricity promocodes.