Paytm Mobile Solutions — upi transaction issue

Website:

WWW.PAYTM.COM

The payment (10000) was done on one week ago.in paytm it showing as successful. But still now i didn't get the money in my bank account. I spoke to paytm customer services. They told the money was not transferred to the bank. Then i asked about the refund. They said yes but still now they didn't credited the amount. May be there are not in a position to return back the amount. Every time they are neglecting and postponing the time. Please resolve the issue.

Thank you.