Paytm Mobile Solutions — wallet abruptly gone zero balance

Address:

560076

Hello Team,

I wonder that too happened without doing transaction. As I got stuck to do payments after getting paytm amount in my wallet. This is not acceptable.
I tried to update my registered number from my old handset to the new one. While I have got paytm amount, now its showing zero balance. The services looses the dignity of the company.

I expect the resolution on this part. I need my amount back at the earliest. I have attached screenshot. I guess you have a great team to resolve on the urgent basis.
Find attachment and I hope you will understand the users pain.

Thanks.