Paytm Mobile Solutions — Wrong payment - can't be reversed

Address:	400072
Website:	Www.paytm.com

I had erroneously made a payment to a number on Paytm. Usually, if this happens with a bank, they request you to file a complaint and give you suitable recourse to retrieve the funds back.
Here, I got a curt reply - oh, we are sorry that happened to you, but we can't do anything. Speak to the person you transferred it to.
I am glad that the person I transferred it to was a nice lady and she actually very promptly paid it back to me. But imagine someone not like that?? I would have had no recourse !
Straighten your act guys ... this ain't gonna work in the long run as business goes up and expectations increase