Paytm Mobile Solutions — wrong promises/ supply

Address:

122001

I had bought sony ps4 pro from paytm order no. [protected] which was supposed to have 1 year manufacturer warranty. The product supplied was from outside india and does not cover any warranty. Now they are denying to provide warranty. I had written 6 to 7 mails and called to customer care for about 15 times but my problem is still not solved. They have provided me query number and case number but nothing happened. Every time when i call i get same response that it is under process. I dont know how much time it is going to take more.