Paytm — Mobitron sleek wireless mouse

Address:	New Delhi, Delhi, 110027
Website:	www.paytm.com

1). I placed an order at paytm for a new mobitron sleek wireless mouse rs 299. I received that wireless mouse which was duplicate used and defected mouse instead of new mobitron brand’s mouse as shown at paytm website while purchasing. And while purchasing this item paytm gave me a promo code (mp250) for rupees 250 cashback under the first time buyer promotional scheme, which was there for every single customer which can be used on the first purchase for order of rs 299 or more. As i used that promo code, they provide me the cash back of rs 250 after some days. But that does not mean that i purchased that item in rs 49. I purchased it for rs 299. Promo code is a part of their promotional scheme for the benefit of their own of which i take the benefit because they were providing it for free. And now when paytm provide me a duplicate, used, defected product paytm is now neither providing me a new original working product instead of that duplicate, used, defected product and nor giving me refund of rs 299. They are just refunding rs 49 to me as a refund this wireless mouse. Paytm cheated me by sending me duplicate, used, defected (non working) wireless mouse and once paytm gave me cash back of rupees 250 while purchasing and after that take it back to me in another way. 2). Physical damage - i placed an order at paytm for a new mobitron sleek wireless mouse. I received that wireless mouse which was duplicate, used and defected mouse instead of new mobitron brand’s mouse as shown at paytm website while purchasing. 3). Economic damage - while purchasing this item paytm gave me a promo code (mp250) (which is not working now) for rupees 250 cashback under the first time buyer promotional scheme which was for every single customer which can be used on the first purchase for order of rs 299 or more. As i used that promo code they provide me the cash back of rs 250. But that does not mean that i purchased that item in rs 49. I purchased it for rs 299. Promo code is a part of their promotional scheme of which i take the benefit. And now when paytm provide me a duplicate used defected product paytm is now neither providing me a new original working product instead of that duplicate used defected (non working) product and nor giving me refund of rs 299. They are just refunding rs 49 to me as a refund payment of this wireless mouse. Paytm cheated me by sending me duplicate, used, defected (non working) wireless mouse and once paytm gave me cash back of rupees 250 while purchasing and after that take it back to me in another way. 4). When contacting to paytm in this concern, they said that they do not have any return policy. And now when this product is duplicate, used and damaged (non-working) they will refund me rs 49 only instead of this item worth rupees 299. I want relief of refund of rupees 299 so that i can buy another mobitron sleek wireless mouse instead of this mouse without any promo code. Deduction of amount was rupees 299 while purchasing this item from paytm. Paytm cheated me by:- (i) sending me duplicate, used, defected (non working) wireless mouse. (ii) once paytm gave me cash back of rupees 250 while purchasing and after that taking it back to me in another way. They are taking back the benefit of that promo code in another way which i used on my first buy form paytm. Which i have already been used now how can i give it back to them and if they want it back in this way. I need refund of full amount which was deducted instantly at the time of purchase. 5) as per telephonic discussion with paytm, they said that you will be able to use that same promo code again on your next purchase. But it did not worked. I need the same scheme which i used at the time of purchase, or a new mobitron sleek wireless mouse from paytm instead of old one, or refund of rupees 299.