| Address: | Ahmedabad, Gujarat |
Please see all the below communication. Site's employee are just illiterate, they dont know how to resolve isuue, i have also write a mail to higher grieveiance office. But they all are same. At the end i loose my mind and used abused word. Dont take it in wrong way, it was my feeling for paytm (Because they can not able to look at issue why?)
_
From: "surekha"
Sent: fri, 17 jul 2015 18:13:00
To: "[protected]@paytm.Com", "grievanceofficer"
Subject: re: [paytm care] rctkt - help query
F*
Before saying anything, please look at all messages i have send across.
I am asking for my unsuccessful transaction. Money is debited, but not credited back and you all bludy/illiterate employee of paytm can not able to see this issue from past 2 month. Really damn experience with you guys. I am dropping mail to your griviance depart and going to take legal action against you.
From: [protected]@paytm.Com
Sent: tue, 14 jul 2015 17:47:37
To: surekha
Subject: [paytm care] rctkt - help query
Regarding your experience with paytm
Ticket #[protected]: rctkt - help query
Csharma, jul 14, 17:47:
Hi surekha,
I am sharma and i am going to do my best to solve your problem.
I would like to inform you that offer was already expired. We can not proceed further.
I hope this helps. Should you need any further assistance, let me know.
Look forward to see you again at paytm.
Best wishes
Sharma
_
Surekha, jul 13, 10:41:
It should not take more time. It's almost 50 days. A
_
Nitin, jul 10, 20:33:
Hi surekha,
I am nitin and i am going to do my best to solve your problem.
As per your query, we really apologizes for the inconvenience as you have faced so far, hence, we have forwarded your case to our concern team and the same cashback will automatically updated in next 72~96 hours.
I hope this helps. Should you need any further assistance, let me know.
Look forward to see you again at paytm.
Best wishes
Nitin
_
Dgaruneshwar, jul 8, 17:33:
Hi surekha,
I’m aruneshwar, and i am going to do my best to solve your problem.
I am really sorry that the resolution of your issue is taking time. I feel terrible that you had to experience that. We could do better!
I am working on your query. Unfortunately, it will take some more time: 24 to 48 hours. I will get back to you as soon as i possibly can.
Thank you for your patience!
Look forward to see you again at paytm.
Best wishes
Aruneshwar
_
Surekha, jul 6, 10:50:
Hey paytm,
Is this your way to communicate with the customer. I am chasing for my own money (For the unsuccessful transaction of 25 may 2015 of 500 rs, ) and you are not bothered to answered me?
I am going to file a case in consumer court now. Its been almost 45 day and even though none of your executive or manager have answered me properly.
Take care, bye. You only got to realized when you will see this whole mail chain in all site.
Thanks, sur
_
From: "surekha"<[protected]@rediffmail.Com>
Sent: mon, 29 jun 2015 12:21:11
To: "grievanceofficer"<[protected]@paytm.Com>
Subject: fw: [paytm care] rctkt - help query
Please find the below query.
From: "surekha"<[protected]@rediffmail.Com>
Sent: sun, 28 jun 2015 23:39:38
To: "[protected]@paytm.Com"<[protected]@paytm.Com>
Subject: re: [paytm care] rctkt - help query
Even an upper management can't able to understand my concern.
Sir, i am asking for my own money. Not a cashback. Please be careful for that.
I have made trasaction of 500 bucks on 25 may 2015. And transaction was failed.
1. If transaction was successful, you should give me 500+50 (Cashback) = 550 rs.
2. If it got failed, then please refund my 500 bucks. Becasue that it got deducted from my account. For your kind informaiton please have a look at my trasaction detail of may 2015.In that it is clearly mentioned that 500 got debited on gropon.
(I have already received the may 2015 statement, in that it is also mentioned that).
So now tell me, am i wrong or you?
Again telling you, please look at all the matter of 25 may 2015 and then reply.
I dont want to have foolish answer like above.
Please understand that : i am asking for my own money, not a cashback.
Why cant you understand that?
Thanks,
Sur
_
From: [protected]@paytm.Com
Sent: sat, 27 jun 2015 07:03:52
To: surekha <[protected]@rediffmail.Com>
Subject: [paytm care] rctkt - help query
Surekha, jun 28, 23:39:
Even an upper management can't able to understand my concern.
Sir, i am asking for my own money. Not a cashback. Please be careful for that.
I have made trasaction of 500 bucks on 25 may 2015. And transaction was failed.
1. If transaction was successful, you should give me 500+50 (Cashback) = 550 rs.
2. If it got failed, then please refund my 500 bucks. Becasue that it got deducted from my account. For your kind informaiton please have a look at my trasaction detail of may 2015.In that it is clearly mentioned that 500 got debited on gropon.
(I have already received the may 2015 statement, in that it is also mentioned that).
So now tell me, am i wrong or you?
Again telling you, please look at all the matter of 25 may 2015 and then reply.
I dont want to have foolish answer like above.
Please understand that : i am asking for my own money, not a cashback.
Why cant you understand that?
Thanks,
Sur
_
Iedev, jun 27, 07:03:
Hi surekha,
We apologize for the inconvenience cause to you.
I would like to inform you that its not mandatory that customer who made rs.500 transaction on groupon is eligible. We had provided a link to your register email id, in that coupon where there was only one specific deal and cashback was only eligible for those customer who availed that deal from the shared link. If you don't follow the link, you are not eligible for cash back.
I hope this helps. Should you need any further assistance, let me know.
Look forward to see you again at paytm.
Best wishes
Dev
_
Surekha, jun 27, 01:37:
Hi paytm,
This is my last gentle reminder to you to provide the status of the my money debited below.
I have mailed you so many times before, so i dont want to explain all. I want my 500 bucks back, i dont know why you take so much time?
Thanks,
Sur
_
From: "surekha"<[protected]@rediffmail.Com>
Sent: mon, 22 jun 2015 13:35:32
To: "[protected]@paytm.Com"<[protected]@paytm.Com>
Subject: re: [paytm care] rctkt - help query
Can you please update me on below? Else i need to take strict action against yours.
From: "surekha"<[protected]@rediffmail.Com>
Sent: wed, 17 jun 2015 17:28:27
To: "[protected]@paytm.Com"<[protected]@paytm.Com>
Subject: [paytm care] rctkt - help query
Hey paytm.,
Please find the below snap, based on that i can say that... 300 is taken by paytm, priviously i was having 200, so total i have a lost of 500 as per order below. I dont know how you will figure out, but need your attention in best way. If this 500 is to be reversed by bank, 200 to be given to me in paytm and 300 in my hdfc bank. Please have a deep look on this and then suggest anything. I looking forward to have proper answer of my money.
Thanks, @sur
[protected]:04:20paid for orderccavenue order #ccace1aom868paytm cash txn id b03e4fffba2b5f49-rs 500success[protected]:59:34added to accountbank name: hdfc bankpaytm cash txn id 9fe362a44234ac1ebank txn id: [protected]+rs 300success
From: [protected]@paytm.Com
Sent: sat, 13 jun 2015 08:41:53
To: surekha <[protected]@rediffmail.Com>
Subject: [paytm care] rctkt - help query
_
Surekha, jun 22, 13:35:
Can you please update me on below? Else i need to take strict action against yours.
Hey paytm.,
Please find the below snap, based on that i can say that... 300 is taken by paytm, priviously i was having 200, so total i have a lost of 500 as per order below. I dont know how you will figure out, but need your attention in best way. If this 500 is to be reversed by bank, 200 to be given to me in paytm and 300 in my hdfc bank. Please have a deep look on this and then suggest anything. I looking forward to have proper answer of my money.
Thanks, @sur
[protected]:04:20paid for orderccavenue order #ccace1aom868paytm cash txn id b03e4fffba2b5f49-rs 500success[protected]:59:34added to accountbank name: hdfc bankpaytm cash txn id 9fe362a44234ac1ebank txn id: [protected]+rs 300success
From: [protected]@paytm.Com
Sent: sat, 13 jun 2015 08:41:53
To: surekha <[protected]@rediffmail.Com>
Subject: [paytm care] rctkt - help query
Surekha, jun 17, 17:28:
Hey paytm.,
Please find the below snap, based on that i can say that... 300 is taken by paytm, priviously i was having 200, so total i have a lost of 500 as per order below. I dont know how you will figure out, but need your attention in best way. If this 500 is to be reversed by bank, 200 to be given to me in paytm and 300 in my hdfc bank. Please have a deep look on this and then suggest anything. I looking forward to have proper answer of my money.
Thanks, @sur
[protected]:04:20paid for orderccavenue order #ccace1aom868paytm cash txn id b03e4fffba2b5f49-rs 500success[protected]:59:34added to accountbank name: hdfc bankpaytm cash txn id 9fe362a44234ac1ebank txn id: [protected]+rs 300success
From: [protected]@paytm.Com
Sent: sat, 13 jun 2015 08:41:53
To: surekha <[protected]@rediffmail.Com>
Subject: [paytm care] rctkt - help query
_
Iedev, jun 13, 08:41:
Hi surekha,
I’m dev, and i am going to do my best to solve your problem.
I am really sorry that the resolution of your issue is taking time. I feel terrible that you had to experience that. We could do better!
I am working on your query. Unfortunately, it will take some more time: 24 to 48 hours. I will get back to you as soon as i possibly can.
Thank you for your patience!
Look forward to see you again at paytm.
Best wishes
Dev
Surekha, may 25, 19:27:
Name: surekha_ce | email id: [protected]@rediffmail.Com | order number: rctkt - | message: for below transaction 500 is debited, but it order not placed, so please provide me refund.
[protected]:04:20
Paid for order
Ccavenue order #ccace1aom868
Paytm cash txn id b03e4fffba2b5f49
-rs 500 | issue type: money debited but order not placed | time:[protected]:27:37 |
This email is a service from paytm care.
Message-id:gkbdptc5_55a4fdde37b0a_a9e03f9056ccd320995e_sprut
Get your own free website, free domain & free mobile app with company email.
Know more >
Was this information helpful?
Post your Comment