Paytm — money debited from account but did not reflected in paytm

Hello, my name is yash, on 17 nov, i tried to recharge my number through paytm i made 3 transaction that day ie 129, 129, 169
transaction history of first amount ie 129 ( 113+ 16 (16 rs was already in paytm wallet) and third amount ie 169 is mentioned in paytm but not of second amount 129
as these 3 transactioned failed paytm has refunded me 298 ( 129+169 ie which are mentioned in there record

it is clearly mentioned that 129 ( othpg[protected]paytm [protected]) is listed in sbi passbook but there is no presence of it in paytm passbook so they could not able to refuned me this amount
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I have book a item on 27th Oct, 2019 but till date i have not recceived my consignement, hence i request you to please refund my payment

for more details please see my referal number as below;
INB/[protected]/PAYTM MOBILE SOLUTIONS PVT LTD/
amount Rs. 1799/-
date: 29-10-19
Sir today a fraud happen in my account due to phone pay and Paytm . A call from [protected] comes and send me a link to approve and fraud money or 10000 from my account.
It's UTR ID is[protected]
Please give me a solution which is possible.

22/10/2019 date of time 10:36:15:ko 2199 rupees transfer Sri Balaji veg kabab biryani corner ko ek Link in the email I sent you par huye Jo fraud Kiya he Rakesh Kumar ahirwar Meara name he

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