Paytm — Money deducted from my wallet but not received to receiver

On Feb 5 2017 money was sent from [protected] to [protected] the amount was 4500rs.
money was deducted instantly but was not received by him.
i put a query earlier too 2 times since then and i got mail 2days back that money has been sent to [protected]. 48hrs are already up n still the amount is not reflected.
There is just one customer helpline number where the machine answers. which is not helpful at all!!
i am very upset due to the inconvenience caused that too from such a big company!