Paytm — money got deducted from my wallet

Website:

paytm.com

Recently my money got deducted from my account with acknowledging me, the amount of 162 got deducted, after complaining them they dint respond wisely.
Please help me get my money bank, it looks like paytm is playing fraud.
In my passbook, there was only 1 order which had the transaction of 162 rupees which was failed and later the money was refunded but after 2 3 months, the money was deducted from my account without sending me a mail or alert. What is happening where is the security what about your policy?