Paytm — Movie ticket booked at mall

Address:

Ghaziabad, Uttar Pradesh, 201016

I used paytm today to book movie ticket vide booking id 129479 for sachin for 1.30 show for tomorrow. While booking i was intended to book ticket for inox mall, noida city centre but by mistake i booked for inox msx mall, swaran nagri, greater noida which is far off from my place. I called customer service and expressed them my problem and requested them to either cancel my booking and refund or transfer my booking to inox mall, noida city centre but they have only one standard answer that now nothing can be done. My concern is why paytm dont have any solution for this problem, mistake can happen. It seems it is a serious breach of customer satisfaction and compliance issue if they believe in customer satisfaction. I request u to look into this matter asap and do the needful