Paytm — My order is not delivered and my account is updated that product is delivered

Website:

paytm.com

My product is not delivered yet. first of all your shipment was late. after 3 or 4 time complaining to you, you shipped. But you were not delivering. and i again contacted to you people but there were not good response. my complaint was 7-8 ties. but there were not good response. when i tried for cancel the order, you immediately updated my account that my order is shipped on 17 feb, 2016 and delivered on 15 feb, 2106. you updated on 17 feb. till today, i have not my order. you updated that y order is delivered. i want y product. and i a trying to contact to you for my complain but there is not direct contact to resolve the problem.
please try to resolve my problem and deliver the y product.