Paytm — My refund amount is not received

Address:	Thiruvananthapuram, Kerala, 695572
Website:	www.consumercomplaints

This is the second time i raise a complaint about the same issue

One of my transaction is failed on 12-th february 2016 (252 rs)
And i got that amont in my paytm wallet as a refund
And i try to transfer that amount to my bank account by clicking one of your option in paytm app
At that time my cash is gone from my paytm wallet
But till now i didn't receive that amount in my bank account

What happend to my money ?
Where it is gone ?
When should i got my cash back ?
Why don't you take this issue as a important one ?
When should i get my cash back ?

Please answer my questions
And please refund my amount in my paytm wallet or my bank account.