Paytm — My reverse pick up has not been paid by paytm

Address:	Kolkata, West Bengal, 700027
Website:	paytm

I bought two 500 gms herballife dino shakes for kids (order no-[protected] and [protected])through pay tm paying 1600 rs. but the company sent me 250 gms instead of 500 gms. I complained to the company and after one month they initiated reverse pick up through NUVO EX REVERSE PICK UP(AWB NO - PTM0361684, PTM0361686) on 16 sep 15. but till date, I was returned with the money.so I complained on consumer complaints yesterday(31 oct 15). in the evening, I got a call from PAYTM, no-[protected], refund verification head from Bangalore, named Rahul Gupta, employment ID no -RE852130, as told by him. he asked the details of my order and told me that he is going to refund by atm tfr, thus I have to share my atm details and otp sent in my no.i have done so and that bustard has swept 17000 thousand from my a/c. pls help me out. regards, dalia samanta [protected]