Paytm — not able to get my rs.16000 from paytm wallet - paytm frauds

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	paytm.com

Issues : my account password reset automatically last week. There is a balance of approx rs.16500 in wallet ([protected]).
Date : 2 november 2017 :
Tried to take help from paytm number : ""[protected]""

Description : i tried to reset my password - ivr says “due to technical issues we can not send you password reset link, try later”

My attempt:
I tried 2-4 times in this week but same message i got.
Now they have blocked my account with no justification why?
There is a balance of approx rs.16500 in wallet ([protected]).

Alternate solution i tried :
I tried to email at "[protected]@paytm.com" - that email id routing to ivr help.
Stuck in same ivr thing
I can not send any email to paytm, can't talk to their representatives.
By every way paytm route me to "[protected]" and stuck on same situation.

Now imagine : how many customers with their wallet account balance are stuck and paytm is using their money for their purpose saying your account is block.

My point : if account is block, give a solution do not throw us in front if ivr.
Send an email, give us a call, ask us to justify. Paytm prefer to keep the money and let you mess with ivr only.

I need a solutions in this week else this issue will go little high - keeping my possible effort to pull you attention to details