Paytm — Not ready to give refund

Address:

Pune, Maharashtra

I booked ticket for Mumbai from Pune throught paytm. I got message and email stating that bus is 9.30 p.m. from Aundh stop and reprting time was 9.15 p.m. . I got call at 8.55 p.m. saying that bus will leave from aundh at 9 p.m. only whether i come or not. How can i reach so fast? I missed that bus and my whole program was hampered. I raised a complaint at [protected]@paytm.com staing everything and attaching all proof (message, mail, screenshot of caller timings). They replied that bus was at 8.30 p.m. I told them that its the time of starting point of bus, not of the place from where i was going to board but still they replied the same. Totally Fraud company. Even if dont want to refund atleast dont fake.