[Resolved] Paytm — Not refunding money | |||
Hello there, I have ordered from paytm on ''19 OCT ''14 4:38 PM'' and other details are - SHIPPED 22-OCT-2014 2:35 PM DELIVERED 28-OCT-2014 12:48 PM When I unpacked, this was the different product (very less of quality) what had been shown in the product detail. So I requested to get that order back. After 1 day on ''[protected]:38:25'' & token no. ''[protected]'' I dropped an email to paytm, They replied me to confirmed return and agreed to arrange pickup for return from their respective courier company. But they din''t arrange any pickup and from that day I have been requested many times and I sent many email regarding this and what they do, They generate me a new ticket every time and nothing else. This is ridiculous and really feel bad experience from paytm. Paytm is such a reputed company and one can''t expect this kind of behavior from paytm. Below are the tickets generated by Paytm. ORDER NO.[protected] Request Ticket nos Time[protected] 17:29:[protected]-14 14:7:[protected] 14:50:[protected] 10:58:[protected]-29 17:38:25 I am fed up and submitting this complaint when I can''t see any way to get rectified this issue from paytm. Kindly do something, I have the product packed as I got that. I want get my money back and return this order immediately. Thanks so much. Deepshikha Jain Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
I had booked one ticket from Shegaon to Pune via PAYTM website. Order no is :[protected] on March 24 2015. Bus operator was "Sheetal Travels" Akola. And before 2 hrs from departure they called me and said the bus was canceled and u will get the refund of money from PAYTM by raising request. I have raised so many req to to the paytm. They said that bus was not canceled and u wont get any refund. Plz help me out with this situation. Tell me what to do.
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I had ordered 2 powerbanks [MI 10400 mAh Power Bank With Free Micro USB Cable And Charger Extension Robo (Silver)] on May 13, 2015 from paytm [Order#[protected]].
On May 19, 2015 I had received my order. But unfortunately there was only one powerbank instead of two.
So next day I sent a mail to paytm regarding this matter. They asked for 48-72 hours then. But I didn't get any reply after the said time from them. So on May 23, 2015 again I had sent a mail to them. And again they gave me a time of 48-72 hours. Unfortunately this time also I didn't get any update about my product.
On May 27, 2015 I had given a call to them. There I was told that due to some problem with the seller [Seller Name: Laxmi Enterprise] they were unable to send me my product. So within 48 hours I'll get my money back. I agreed with them. But I didn't get my money back within the given time span. So on May 29, 2015 again I called them and again I was asked to wait
for 24 hours. But the result was null. I called them on May 31, 2015. But I didn't get any positive outcome from them. Till date I've spent near about 200 rupees for calling them [as they do not have any toll-free customer care number], but didn't get my 648 rupees back.
On May 19, 2015 I had received my order. But unfortunately there was only one powerbank instead of two.
So next day I sent a mail to paytm regarding this matter. They asked for 48-72 hours then. But I didn't get any reply after the said time from them. So on May 23, 2015 again I had sent a mail to them. And again they gave me a time of 48-72 hours. Unfortunately this time also I didn't get any update about my product.
On May 27, 2015 I had given a call to them. There I was told that due to some problem with the seller [Seller Name: Laxmi Enterprise] they were unable to send me my product. So within 48 hours I'll get my money back. I agreed with them. But I didn't get my money back within the given time span. So on May 29, 2015 again I called them and again I was asked to wait
for 24 hours. But the result was null. I called them on May 31, 2015. But I didn't get any positive outcome from them. Till date I've spent near about 200 rupees for calling them [as they do not have any toll-free customer care number], but didn't get my 648 rupees back.
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