[Resolved]  Paytm — Not Refunding my money from last 15 days. Order Id- [protected]

Address:122002
Website:www.paytm.com

First i received 3rd class product. and next to next day i returned it. and they commit me that i will receive my money within 2-3 days and now 15 days has been passed still they are saying that we need more 2-3 days. this is happen more then 4 time but still they are not giving any satisfactory answer. I exhausted my 600 rs. on call to make him understand my issue everyday and every next available executive. And when i call him they start harassing me when i am asking about refund. Please I just want my money back to me. I followed everything what the want.
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Oct 13, 2015
Complaint marked as Resolved 
Yesterday i got the mail that he will refund my money by today after noon. But when i called paytm in evening here they again denied for refund. And i have all proves like mail.
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Yesterday i got the mail that he will refund my money by today after noon. But when i called paytm in evening here they again denied for refund. And i have all proves like mail.

what is the pocedure to exchange a product

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