Paytm — Offering Bus tickets when there is no such bus from the operator

Address:

Bangalore, Karnataka

Paytm Ticket ID:OAJ9LC; PNR:D[protected] The ticket says that the departure time is 00:30 on 25th April 2015. I was waiting for the bus and the operator said that there is no such bus to my destination. Tried calling Paytm at +91 [protected]. It doesn’t work. I had to switch 2 government buses in that uneven time to reach my destination, Because of which I missed an important appointment. The operator said that the ticket is for a bus at 12:30 PM and not 00:30. So I had to cancel the ticket. Now they come back and say that I cancelled the ticket without boarding the bus. I had to email paytm and their response is very bad. I'v sent the email to [protected]@paytm.com and no response yet. Screenshot of ticket is attached.