Paytm — Online prepaid purchased

Address:

Hooghly, West Bengal, 712222

I received a message on 04.05.17 in my mobile that my paytm order has been successfully placed and the order no is [protected]. On 10.05.17 I received a message from AD-GJAVAS with a ph no. [protected] that my purchased product and order no is[protected] is out for delivery.
In the evening of the same day message comes from AD-GJAVAS that they will attempt next day. Today I track my order and wondered that they close my order because "Customer not Available".

I am waiting for the product for last few days. They even did not give a call to me. Then how can they close my order.